As manager of Cartus’ Quality Assurance department, it’s my job to provide “special handling” for situations that need it, in an effort to maintain high levels of service.
Much of relocation consists of the proper execution of tasks: handling reimbursements, scheduling moving companies, managing transferees’ tenancy and temporary housing needs, etc. But relocation is more than just tasks; it’s about people’s lives. Although we are serious about identifying areas that need improvement, we work just as hard to stay focused on something even more important: we are moving real people whose lives are in a state of disruption. This is a [...] Read More